At A.O. Consultants, our services provide solutions for the challenges that every organization faces. Employees are the most valuable asset. Finding the best employees, retaining them and developing employees to achieve the organization’s mission and goals is what we help our customers achieve.

Employee/Labor Relations

We hear it all the time, “People are our greatest resource.”  This statement has never been more relevant, but let’s face it, people can present challenges in the workplace.  An effective employee relations process is the key to resolving issues, improving relationships and ensuring that your employees are performing at their highest levels.  A.O. Consultants has years of experience in resolving employee relation issues by addressing issues and finding win/win solutions.  We have:

• Developed collaborative relationships with union leadership that dramatically reduced grievance backlog
• Created win/win relationships by building interest based solutions
• Conducted objective inquiries into issues to resolve workplace conflicts
• Implemented fair and compliant Alternative Dispute Resolution processes

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Coaching

It is important for coaches to remember that one size does not fit all. Each employee is different, and employees work differently. The better the manager/coach understands the employee, the more effective the coaching results will be.  We approach coaching by:

• Creating strategies for employee development that inspire people to perform and achieve
• Identifying each employee’s unique characteristics and attributes in the context of the  job and in the context of the work environment
• Assess the employee’s fit with the  job, manager, and teams

Employee Engagement

You rely on your people to perform work that moves your business forward.  The extent to which employees feel engaged in your business has a direct impact on your success.  A.O Consultants has performed numerous engagement surveys to determine just how committed people are to your organization.  Our process helps you:

• Get a clear picture of your employees’ level of engagement, satisfaction with company, and satisfaction with manager
• Create a plan for performance improvement

Strategic Planning

A.O. Consultants has partnered with a variety of organizations for the purpose of strategic planning.  Our 10 step process guides your leadership team in clarifying vision and mission while creating an actionable plan to move your organization to the next level.

Team Building

“If you want to build a ship, don’t drum up people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” Organizations have long relied on the power of teams, but as the above quote points out a common vision is key rather than a focus on tasks.  A.O. Consultants helps teams perform at optimum levels by:

• Assessing the entire team and team dynamics
• Enabling team leaders to gain a big-picture perspective
• Identify employee skill sets and enabling managers to understand how those skill sets interact

Organizational Network Analysis

The Northeast blackout of 2003 was an important lesson in network analysis – a system weakness in Ohio created a cascading effect on the northeast power grid.  Organizations are similar to power grids in that key people allow for the smooth functioning of an organization.  The unanticipated absence of those key players can create that same type of cascading effect in your organization.  A.O. Consultants creates network maps of your organization identifying those critical connections that if disrupted can adversely impact your ability to do business.  We help clients:

• Identify networks of key associates (the “go to” people)
• Discover hidden networks
• Create redundancies that circumvent reliance on key individuals
• Focus on client specific networks

Public Speaking

A.O. Consultants has a strong network of highly recognized presenters that deliver relevant, meaningful presentations on a variety of topics.  We will tailor our programs to the specific messages you wish to convey to your organization.  We are comfortable with all platforms of presentation from small to large groups, in-person or web based.

A sampling of topics includes:

• Effective communications
• Sales and selling
• Networking
• Presentation skills
• Motivational
• Customized presentations

Talent Management

Our Talent Management System is an advanced recruiting and appraisal system. We start at the start with applicant tracking and employee performance management modules that are integrated with our suite of assessments. These tools help you manage online applications and employee performance.   Benefits include:

• Organizational Career Center
• Ease of use
• Applicant tracking
• Powerful reporting and analytics
• Employee performance management
• Configurability
• Assessment integration

Conflict Resolution

Employees don’t always see eye-to-eye with your organization.  A.O. Consultants spans a global approach to the resolution of conflict by assessing the fit between employee and leader up to the implementation of Alternative Dispute Resolution processes.  Managerial fit improves employee engagement and a fair and compliant approach to resolving workplace conflicts limits the non-productive and costly use of resources in resolving issues. A.O. Consultants’ previous success includes a reduction $1M in costs via legal expense conflict trend analysis.

Leadership Development

Great leaders aspire to be as effective as possible in the myriad of situations they encounter. Becoming aware of their strengths to exploit, and potential challenges to address, is the first step in developing and refining leadership skills. A.O. Consultants illuminates the inherent potential of executives and their approach in confronting challenges while achieving excellence in leadership by:

• Providing predictions of how the characteristics of your leadership team will manifest in their behavior
• Assessing individual’s Behavioral Traits, Thinking Style, and Interests which describe elements of the total person, and affect each interaction, decision, and action an executive undertakes

Illustrating how an executive’s Interests and Thinking Style contribute to leadership behaviors, the way they process information, and the types of activities that motivate them.

Process Improvement

A.O. Consultants has assisted numerous Fortune 500 companies with improving their HR processes.  These improvements have resulted in reduction of overhead, elimination of redundancies and improved organizational performance.  Sample results include:

• Reduced $1M in costs via legal expense trend analysis and the recommendation and installation of a Dispute Resolution Process
• Revamped administrative activities to achieve cost savings and redeployment of HR resources to higher value contributions in the organization
• Realization of savings in overtime cost reduction through the introduction of “on shift” computer-based training technology

Change Management

We often hear it – people don’t like change.  That’s obviously a fallacy since people change everything from where they live to the color of their hair.  The reality is we change all the time!  The transition required for change is what people generally object to.  A.O. Consultants has assisted organizations in changing processes, reducing staff and reorganizations all with the transition in mind.  We’ve found that communication is the key component of facilitating change.  We partner with your management team to assist in the change process by:

• Facilitation of work groups
• Communication to employees regarding transition
• Process and system analysis related to transition
• Evaluation of transition process to ensure desired objectives have been met

Problem Solving

Abraham Maslow reminds us that “If you only have a hammer, you tend to see every problem as a nail.”  Creative problem solving often occurs outside the box, but how do you ensure you have the right people on your problem-solving bus?  Often times we assemble a team with the knowledge and experience to solve a problem but neglect to ensure that those team members are capable and have the requisite behaviors to allow a solution to come to light.  A.O. Consultants helps organizations create teams with the necessary skills and behaviors and facilitates the problem solving process.  Previous engagements include:

• Creation of a “franchise” approach to regulatory training for a large petroleum refiner
• Reduction of day one turnover through improved onboarding process
• Produced $1M plus cost savings through the reduction of trainer contact hours while standardizing training content